Growth Strategy · Customer Centricity · Brand & Marketing
Very few have truly built it. Fewer still know how.
Kocentra Advissory is founded by an IIM Ahmedabad alumnus with 28 years of senior leadership experience in driving Marketing Excellence, Growth Strategy and Customer Centricity transformation at Asian Paints and JSW, two of India’s most respected companies.
The Problem
Most companies believe they are customer-focused. In reality each function, Sales, Supply Chain, Finance and HR, pursues its own priorities. The customer gets lost in between.
The Opportunity
Companies that build genuine Customer Centricity grow faster, command better margins and build advantages that competitors cannot replicate.
What We Deliver
The Strategy, Execution and installed sustainable organisational Capability.
We build Customer Centricity as a company-wide operating capability. It’s not just a marketing initiative, nor a CX programme but a fundamental rewiring of how every function thinks, decides and acts.
What we build is different. When every function, not just Sales and Marketing but Supply Chain, HR, Finance, IT and R&D, puts the customer at the centre of every decision, the business develops a commercial instinct that no competitor can replicate.
In an AI-disrupted world products commoditise faster, technology gets replicated overnight and distribution is permanently unsettled. But an organisation that is structurally wired around the customer, where every function thinks, decides and acts with the customer in mind, builds a competitive advantage that deepens over time.
This is what Kocentra Advissory is built to deliver. Installed capability with measurable business outcomes.
We install Deep Customer Understanding as a core organisational capability, embedding it into strategy, culture, processes and decision-making across every function. A structural shift in how your business operates and competes.
We design and execute customer-driven growth strategies that identify and unlock your most significant commercial opportunities and deliver them with discipline and accountability.
We build brands that create genuine market differentiation rooted in deep customer understanding, delivering better marketing ROI, stronger customer pull and campaigns that work because they are built on what customers actually value.
A structured programme for marketing leaders across levels, building the deep customer understanding that drives sharper strategy, stronger brand decisions, higher-ROI campaigns and faster and more successful new product development.
We work inside your business for 6 to 12 months or more as an extension of your leadership team, with accountability for outcomes at every stage.
Develop Deep Customer Understanding. Diagnose your current customer orientation. Co-create strategy with your leadership. Design the systems, frameworks and metrics the business needs to make the shift.
Lead cross-functional teams from inside the business. Build capability across every function. Drive decisions. Deliver defined outcomes with full accountability.
Hand over systems, rhythms and capability. Your organisation continues and grows independently.
We work with a small number of clients at any given time. We are selective because embedding requires full commitment on both sides.
You have built a strong business. You know there is more growth potential but need customer-driven strategies and competitive differentiation to enable this growth. You want to compete on something deeper than price and distribution and build lasting customer loyalty that your competitors cannot erode.
You have a portfolio company with potential that is not being unlocked. You need a partner who will work inside the business and drive customer transformation with full accountability for outcomes.
Businesses are getting disrupted by D2C companies, AI and rapidly changing consumer behaviour. You know your business needs to pivot urgently to customer-pull. You are ready but you need a proven partner who has made this shift happen at enterprise scale.
Kocentra Advissory is founded by an IIM Ahmedabad alumnus with 28 years of senior leadership experience at Asian Paints and JSW.
Kocentra Advissory is led by one of the few senior leaders in India who has driven enterprise-wide Customer Centricity transformation at a major consumer company, embedding it across the entire organisation and not just the Sales and Marketing functions.
Senior leadership, Asian Paints. Over two decades driving growth, marketing excellence, building new businesses and organisational transformation at one of India’s most admired consumer companies. Member of the Operating Council.
Customer Centricity, Marketing Excellence and Growth Strategy at enterprise scale. Drove organisation-wide transformation at Asian Paints and JSW across all functions.
IIM Ahmedabad, 1995.
A strategic guide to the philosophy, the culture and the competitive logic behind putting the customer at the centre of everything you do. And why organisations that delay this shift are quietly mortgaging their future.
We offer a Complimentary 2-Hour Strategy Session to a small number of leadership teams every month. Sessions are limited and offered on a first-come, first-served basis.
Simply send us an email. We will respond within one business day to confirm a time that works for your leadership team.
In your email, please include your name, company, designation and a brief note on your primary growth challenge. We will come prepared.
All conversations are treated with complete confidentiality.